How we use and protect your information.

Information we collect.

We may collect information you choose to provide when you contact us, subscribe to updates, enquire about speaking or training, or purchase training through a linked platform.

• Name, email address and organisation.
• Messages, enquiries and correspondence.
• Newsletter subscription preferences.
• Limited technical information such as browser type, device information, pages visited and referring website.

How we use your information.

We use personal information only where there is a clear reason to do so.

• To respond to enquiries.
• To provide information about training, speaking or handbook updates.
• To send updates you have requested.
• To improve the website and understand how visitors use it.
• To meet legal, accounting or administrative obligations.

Lawful basis for processing.

Where UK data protection law applies, we rely on appropriate lawful bases depending on the context.

• Consent, where you subscribe to optional updates.
• Contract, where information is needed to provide a service you request.
• Legitimate interests, where we respond to enquiries, improve the website or manage professional communications.
• Legal obligation, where we must keep records for compliance purposes.

Sharing information.

We do not sell your personal information. We may use trusted service providers to operate the website, manage email, process training purchases or understand website performance.

Where third-party platforms are used, such as newsletter, analytics or training platforms, their own privacy terms may also apply.

Data retention.

We keep information only for as long as necessary for the reason it was collected, including responding to enquiries, maintaining business records, managing subscriptions or meeting legal obligations.

You can unsubscribe from emails at any time using the link in the email or by contacting us.

Cookies and analytics.

The website may use cookies or similar technologies to provide basic functionality, understand visitor behaviour and improve the site.

You can usually control or block cookies through your browser settings. Some features may not work as intended if cookies are disabled.

Your rights.

Depending on the circumstances, you may have rights to access, correct, delete or restrict the use of your personal information. You may also object to certain processing or withdraw consent where processing is based on consent.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you are unhappy with how your information is handled.

Contact.

Questions about this privacy policy or how your information is used can be sent through the contact page.